Use NEW05 for extra 5% off (for new users) || For Enquiries- sales@osoaa.in & +91 9711912012 (10:30AM-5:00PM)

Refund & Cancellation Policy

Thanks for shopping at www.osoaa.in.
If you are not entirely satisfied with your purchase, we're here to help.

CANCELLATION POLICY:

Cancellation before Dispatch:

If the order or the item(s) that you want to cancel have not been shipped yet, you can call us on +91-9711912012 from Mon-Sat between 10am-6pm In such cases, the order will be cancelled, and the money will be refunded to you within 7 business days after the cancellation request is duly processed by us.

Cancellation after Dispatch:

Cancellation will be entertained only upon receipt of defective or incorrect product and appropriate proof being shared regarding the same to the customer care team.

What if I used discount vouchers during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

RETURNS

* You have 3 (THREE) calendar days to return an item from the date you received it.

* To be eligible for a return, your item must be unused and in the same condition that you received it.

* Your item must be in the original packaging with all labels intact.

* Your item needs to have the receipt or proof of purchase

REFUNDS

Once we receive your package, after generalized inspection, we shall notify you about receipt of package in our warehouse.

Further, item will be verified for any damage / returning conditions / clauses, mentioned above in RETURNS para and shall notify you about the status item received in our warehouse.

If your return is approved, shall initiate a refund to your Debit / credit card / Bank (or original method of payment).

You will receive the credit within 3 (THREE) days of APPROVAL FOR RETURN at Aryaavart Lifestyles Private Limited end. Based on your card issuer's policies, Returned amount will reflect in your account.

SHIPPING

ACTUAL PRODUCT IN GOOD CONDITION WHILE RECEIVING User will be responsible to bear all shipping costs incurred in Item returning procedure. Aryaavart Lifestyles Private Limited will not bear any cost incurred in returning such shipping.

ACTUAL PRODUCT IN BAD CONDITION WHILE RECEIVING

Aryaavart Lifestyles Private Limited will bear ALL ACTUAL cost of such shipping.

 

WRONG PRODUCT

Aryaavart Lifestyles Private Limited will bear ALL ACTUAL cost of such shipping.

CONTACT US

If you have any questions on how to return your item, Please contact us by writing:write2us@osoaa.in